Clarity · Respect · Responsibility
Policies & Terms
Information about your privacy, using this website and arranging education or wellness experiences with VELOURA Academy.
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Privacy Policy
Who to contact
For questions about personal information handled by VELOURA Academy, email academy@veloura.academy or call +31 6 38004542. Training venues are confirmed separately during registration.
Information you share
When you contact us by email or WhatsApp, the information you send may include your name, contact details, programme interests and message. If you arrange a service, the necessary information may also include booking details, billing information and correspondence about your registration.
The Contact page provides direct email and WhatsApp links for enquiries. Its enquiry form is not yet connected to message delivery. Newsletter forms elsewhere on this version of the website do not currently send your details to the Academy or complete a subscription. A confirmation shown by those forms does not confirm a subscription.
Please do not send medical records, payment-card details or other sensitive information in a general enquiry. If information about accessibility or participation needs is necessary, ask us how to share it appropriately before sending it.
Purposes and legal grounds
- Enquiries: to respond to requests and discuss services. The legal ground is taking steps at your request before a contract, or our legitimate interest in responding to general correspondence.
- Bookings and education: to arrange and deliver an agreed service and communicate about it, on the basis of the contract.
- Administration: to maintain records required by law, on the basis of a legal obligation, and to address disputes where necessary for legitimate interests.
- Optional updates: where you separately opt in to a newsletter service, consent is the basis for sending those updates. An enquiry or booking does not itself subscribe you.
Providing information is voluntary, but we may be unable to reply or arrange a service without the relevant contact and booking details. Reading a privacy policy does not constitute consent to marketing.
Storage, retention and security
Enquiry correspondence should be kept only for as long as needed to handle the request and any related follow-up. Booking and accounting records may need to be retained longer to meet legal obligations or resolve a dispute. Where consent is used for updates, you can withdraw it at any time; limited records may still be needed to record and respect that choice.
Personal information requires appropriate access controls and security measures. Please use the contact above to ask about the storage arrangements and retention period that apply to your records. No website or communication channel can be guaranteed completely secure.
External services and international processing
Treatment booking links take you to Fresha. WhatsApp and social-media links also open external services. Information you submit there is subject to the relevant provider’s privacy notice as well as any notice from the service provider taking your booking. Review those notices before sharing information.
Email, booking and other service providers may process information in countries outside the European Economic Area. The applicable locations and safeguards depend on the provider; contact us for details relevant to your interaction. This notice does not claim that all information is stored in the Netherlands.
When this website is hosted online, its hosting service may process technical request data, such as IP addresses and browser information, to deliver and protect the site. The website itself does not implement profiling or automated decisions about you.
Your privacy rights
Subject to the conditions in the GDPR, you can request access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interests. You can object to direct marketing and withdraw consent at any time without affecting earlier lawful processing.
Email us to exercise these rights. We may need proportionate information to confirm your identity. Requests must normally receive a response within one month; if a permitted extension is necessary, you must be informed within that first month. You can also complain to the Dutch Autoriteit Persoonsgegevens or your local data protection authority.
Terms & Conditions
Website information and service availability
This website introduces VELOURA Academy’s education, bodywork, wellbeing, mentoring and community activities. Some programmes, online features and international retreats are under development. A description of a planned offering is not confirmation that it is available to book.
Educational and journal content is general information, not personalised medical advice or a substitute for professional training. A VELOURA certificate records successful completion of the relevant programme; it does not by itself confer a government licence, external accreditation or permission to practise in every country.
Enquiries, bookings and payments
An enquiry does not reserve a place or create a paid booking. Before you commit to a programme, the provider must supply the service details, its legal identity, total price and applicable taxes, payment schedule, any deposit, participation requirements and cancellation terms. Keep the terms and confirmation supplied for your booking.
This website does not collect payment-card details or process course payments. For treatments booked through Fresha, check the named provider, price, payment requirements and cancellation conditions displayed during that booking. Do not assume that treatment conditions also apply to courses or retreats.
Participation and respectful conduct
Students are expected to give accurate registration information, follow agreed attendance and assessment requirements, observe hygiene and safety instructions, and practise within the scope of their training. Respect consent, personal boundaries and the privacy of clients, educators and fellow students.
Harassment, discrimination and unsafe conduct are incompatible with the Academy’s learning environment. Recording sessions, photographing participants or sharing another person’s information requires the appropriate permission. Participation concerns should be raised with the educator or Academy promptly.
Learning materials and website content
Website content, course materials, images and branding may be protected by intellectual property rights. Use learning resources within the permission supplied with your programme. Do not redistribute, sell or present them as your own without permission, except where the law allows. Some website images are AI-generated illustrations and do not document actual students, venues or events.
Responsibility and legal rights
We aim to keep information accurate, but availability and programme details can change. Confirm the details relevant to your booking before making travel or other arrangements. No particular health outcome, income or career result is guaranteed.
Responsibility for a service depends on the agreed contract and applicable law. Nothing on this page excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. External platforms have their own terms, but these do not remove the responsibilities of the provider of your service.
Governing law and concerns
Dutch law applies, without depriving consumers of mandatory protections available under the law that otherwise applies to them. Contact academy@veloura.academy with the relevant booking details and a description of any concern. This does not restrict your right to use available complaint procedures or seek a legal remedy.
Refund & Cancellation Policy
The following default policy applies to new bookings where it is provided before you book. Any service-specific terms must be clearly supplied before purchase. Existing bookings keep the terms accepted at the time, and statutory consumer rights always take precedence.
Treatments and individual appointments
- At least 24 hours before the appointment: cancel or reschedule without a cancellation fee.
- Less than 24 hours before the appointment: a cancellation or rescheduling fee of up to 50% of the booked service price may apply.
- Missed appointment without notice: a fee of up to 100% of the booked service price may apply.
Charges must be reasonable and reflect the loss, taking account of costs saved and whether the appointment is filled by another client. Any deposit is credited against the amount due, not charged again on top. Tell us promptly about an emergency so we can consider the circumstances. Notice periods are measured against the appointment time in the venue’s local time zone.
For Fresha bookings, the cancellation policy shown and accepted at checkout governs your appointment. The defaults here do not replace a different policy already agreed through Fresha.
Courses, workshops and training
For cancellations received at least 14 calendar days before a course or workshop starts, we offer a full refund of the course fee. With less notice, or after the course begins, any charge is limited to a reasonable amount for services already delivered and demonstrable costs or loss resulting from the cancellation, after deducting savings and replacement bookings. We will explain the calculation; the full remaining course price is not automatically due.
You may ask to move your place to an available future date. A transfer depends on availability and any unavoidable additional costs explained before you agree. Missing a session does not automatically entitle you to a replacement session, but you can contact us to discuss the options. More favourable statutory withdrawal rights remain available where applicable.
Consumer withdrawal rights
Consumers generally have 14 days from agreeing a distance service contract to withdraw without giving a reason. Exceptions can apply, including certain accommodation and leisure services for specific dates; a course or retreat should not automatically be treated as exempt. Where the right applies, send a clear withdrawal statement by email before the period ends. No special wording is required.
For a valid statutory withdrawal, reimbursement is generally due within 14 days of notice, using the original payment method unless otherwise agreed without a fee. If you expressly request a service to start during the withdrawal period, a proportionate payment may be due for work already supplied where legal requirements are met.
Special rules apply to fully performed services and digital content. Starting access alone does not automatically remove withdrawal rights; any required express consent, acknowledgement and contract confirmation must be obtained. See the EU’s consumer withdrawal guidance.
Retreats and travel arrangements
Retreat cancellation costs depend on the venue, accommodation and services included. Before reserving, you will receive a written cancellation schedule stating any deadlines and charges, alongside what is included and who supplies each service. No universal non-refundable retreat deposit applies under this page. Charges must be justifiable, reflect applicable savings or replacement bookings and comply with your legal rights. Separate travel bookings may have separate terms. Where package-travel law applies, its protections take precedence over inconsistent conditions.
Provider cancellations and exceptional events
If the Academy cancels a service before it starts, you may choose an available alternative or a refund of the fee paid for that service. If we materially change an agreed service, or cannot complete it, we will explain the alternatives and the refund due for the undelivered service, subject to your legal rights. A replacement date or credit will not be imposed where you are entitled to reimbursement.
Events outside a party’s reasonable control may affect delivery. The consequences depend on the circumstances, the agreed terms and applicable law; describing an event as force majeure does not automatically remove refund rights.
How to request help
Email academy@veloura.academy with your name, request, service date and booking reference, if available. For refunds under our cancellation policy, we aim to return the amount due within 14 days of confirming the refund, using the original payment method where possible. Statutory refund deadlines apply independently and are not delayed by that confirmation. For a Fresha treatment booking, you can also use the contact or cancellation options in your booking confirmation. Do not send full card numbers or sensitive documents by email.